Easy appointment scheduling for your car care needs
At EZ CARS OF HICKORY AUTO CENTER & BODY SHOP, we make booking your vehicle's service simple and stress-free. Whether it's routine maintenance or complex repairs, schedule your visit with us online and experience our commitment to quality service in Hickory, North Carolina.
Our expert services available for booking
From routine check-ups to specialized repairs, our team is ready to handle all your automotive needs. Select the service you require below or let us help you diagnose the issue.
Signature oil change
Keep your engine running smoothly with our comprehensive oil change service, including fluid top-offs and a multi-point inspection.
Brake inspection & repair
Ensure your safety with our thorough brake inspections and expert repair services for optimal stopping power.
Diagnostic service
Pinpoint complex issues accurately with our advanced diagnostic tools and experienced technicians.
Important information before your appointment
To ensure a smooth and efficient visit, please note the following points for your convenience:
For Service/Repairs: Bring your vehicle registration and any locking wheel nut keys if you are coming in for tire or brake work. If you are a new customer, having your previous service records is helpful but not required.
Where to Park & Check-In: Our facility is designed for easy access. For Service & Body Shop: Pull directly into the dealership, park your car, and let us know what you're here for. We'll take care of the rest!
What we need to know about your vehicle
To best prepare for your visit and provide the most efficient service, please provide us with:
- Vehicle Identification: Year, Make, and Model.
- Current Mileage: This helps us cross-reference your factory maintenance schedule (e.g., are you due for a 60k-mile timing belt?).
- The Symptom Log (The most important part!): What is happening? (Squeaking, vibrating, leaking, warning light). When does it happen? (Only when cold? Only above 45 mph? Only when braking?). Where is it coming from? (Front left, under the hood, near the exhaust).
- Customer Logistics: Your preferred date and time to fit your schedule.
- Service History: If you’re a new customer, knowing when your last oil change or brake service was helps us avoid recommending work that’s already been done.
What happens after you book?
Online Booking Process: Our system uses dropdown menus to let you select your car and the type of service. It includes a "Notes" section where you can type out your concerns at 2:00 AM if that’s when you remember them. You'll receive a confirmation email shortly after.
The "Direct-to-Advisor" Phone Call: Sometimes it’s easier to describe a sound than to type it. When you call us, our Service Advisors follow a specific "Diagnostic Interview" script. They’ll ask targeted questions like, "Does that clicking sound get faster as you speed up?" This live interaction often helps us narrow down the problem before you even arrive, allowing us to pre-order likely parts.
